FAQs
Each of our caps is designed with a base size of 58cm, with a slight tolerance of ± 0.3 - 0.5cm. Thanks to the adjustable back closure, you can easily customize the fit. Each notch on the back adds about 1.0cm in size. At the largest setting, the cap can extend up to approximately 60cm. This makes it easy to find your perfect fit!
High Profile Hat
This is our most popular fit—the one that put us on the map. It’s the trending silhouette that's gone viral within the hat and fashion industry. A true trucker hat, it sits a bit higher on the head with a structured front, giving you that clean, bold look. Ideal for those with medium to large heads or people with a lot of hair, this hat makes a statement while keeping that iconic structured look.
Mid Profile Hat
The Mid Profile Hat offers a slightly different look, sitting lower on the head than the high profile style. The front panel is softer and less structured, giving the hat a worn-in, vintage feel. This fit is versatile and works well for all head sizes, offering a relaxed, stylish appearance for any occasion.
Active (Nylon) Hat
The Active Hat shares the same overall fit as the mid profile, sitting slightly lower on the head with a comfortable, less-structured front panel. Made from sweat and water-resistant nylon, it’s perfect for active lifestyles or casual athleisure. Easy to clean and versatile, this hat is great for everyday wear or whenever you’re working up a sweat. It’s the perfect combination of performance and style.
Foam Hat
The Foam Hat has a similar fit to our high profile style, sitting higher on the head with a structured front panel. However, this version features a foam front and mesh back for added breathability. The inside is lined with a towel-like material, making it extra comfortable and perfect for outdoor activities. It’s great for medium to large heads or anyone looking for a breathable, stylish option that can handle sweat.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that limited edition are not eligible.
For returns or exchanges, please visit our returns portal.
Our return policy allows returns or exchanges for damaged or unopened products purchased in the last 30.
Please note that limited edition items are not eligible for return.
You can expect your refund to be processed within 3 – 5 business days or fewer, after our returns department receives the returned item.
If you'd like to start a return, please visit our Return Portal.
When you purchase Redo at checkout, your return shipping label is included, allowing you to return eligible item(s) in your order for an exchange, refund, or store credit for FREE.
Redo also offers the option to have a carrier pick up your return at your doorstep! However please note this is an additional charge that is separate from your return label.
If you decide not to buy Redo, you can still return your items using our portal, but you will be responsible for the cost of the return shipping label.
Redo also offers package protection which allows you the ability to file a claim should your package become lost or experience any damage.
Can sale items be returned?
Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 30-day window.
Any items discounted 30% or more are considered final sale and will not be offered Redo free returns at checkout however you will still be eligible to purchase Redo Package protection. This only allows the ability to file a claim for any lost or damaged packages.
To start a return, click here.
Returns must be initiated within 30 of receiving your order. Items must be unused and in the original packaging.
Return by mail
Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a FedEx location.
You can also visit our returns portal here.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 3 – 5 business days for the refund to reflect in your account.
Our return policy allows returns for damaged or unopened products purchased in the last 30 days.
If you'd like to proceed with a return, please visit our Return Portal.
Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.
Please note that limited edition items are not eligible for return.
You can expect your refund to be processed within 3 – 5 business days or fewer after our returns department receives the return.
Shipping Options
We partner with a variety of trusted carriers to ensure reliable, timely delivery for every order.
Standard Shipping (3–7 Business Days – Domestic)
• Delivery Time: Most domestic orders arrive within 3–7 business days after processing.
• Order Processing: We aim to ship most orders the same day if placed before 3 PM EST. Otherwise, your order will ship within one business day.
• Tracking: You’ll receive a tracking number via email once your order ships.
Shipping Costs
• Free Shipping: Orders over $100 (before tax) ship free within the U.S.
• Standard Shipping: Orders under $100 will have shipping costs calculated at checkout based on destination and weight.
• Business Days: Shipping estimates refer to business days (Monday–Friday).
• Processing Delays: Orders placed on weekends or U.S. holidays will be processed the following business day.
• Questions? Reach out anytime at [email protected].
We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Yes, we currently ship internationally to Canada, the UK, the EU, and Mexico! Here are the estimated delivery times in business days:
• Canada: 6-10 business days
• EU: 6-12 business days
• Mexico: 6-12 business days
Please note that additional taxes and duties may apply based on your country’s import policies. In some cases, these fees can be collected at checkout, while in others, they may be billed by local customs via email or upon delivery.
If you have further questions or need assistance, feel free to reach out to us
For international orders, some countries allow us to collect duties and taxes at checkout, providing transparency on all costs. However, in certain countries where we can’t collect these fees in advance, you may receive a bill from your local customs agency either via email or upon delivery of your package. These charges are determined by your country’s customs agency and are applied to cover the costs of importing goods.
Additional Information on Duties & Customs:
Duties and taxes are calculated based on factors like the item’s value, category, and origin, following your country’s import regulations. These fees are standard for international shipments and are beyond our control, as they are assessed by your country’s government.
Why This Fee May Apply:
When goods cross borders, they’re subject to customs processing, and some countries require duties and taxes to be paid before the package can be released. Each country’s customs agency sets its own import policies and fees.
Need More Help?
If you have questions about your country’s customs policies or need assistance with your order, please reach out to us. We’re here to help!
Delivery times depend on your location and the shipping option you choose:
Domestic (United States):
- Ground Economy: Typically, 3 to 5 business days.
- 2-Day Air: Delivered within 2 business days after processing.
International (Canada Only):
- Standard Shipping: Delivery usually takes 5 to 20 business days. Please note that delivery times may vary based on your location within Canada and any local customs processing times.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Lost packages
At Huega House, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 72 of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone's head shape and size can vary. We've received feedback from our customers indicating that our hats tend to accommodate larger head sizes quite comfortably.
To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with warm water. This method should help keep your hat looking great without compromising its shape or wearing it out.
What is CashBack?
CashBack is our way of thanking you for shopping with us. After a qualifying purchase, you’ll receive a reward that you can redeem as either a bonus gift card to our store or a prepaid award card usable at various merchants.
How do I redeem my CashBack?
After your purchase, you’ll receive an email with instructions. Simply complete the redemption form and choose your preferred reward option.
Why is there a waiting period before I receive my CashBack?
To ensure the integrity of the program and account for our return policy, there’s a holding period before your CashBack becomes available. This helps prevent misuse and ensures all returns are processed appropriately.
When will I receive my reward?
Once you’ve selected your reward, you’ll receive details via email. Depending on our return policy, there may be a waiting period of up to 60 days before you can use your reward.
How do I use my bonus gift card?
Use it just like any other gift card on our website. Enter the gift card number at checkout, and ensure you’re using the same email address associated with your purchase.
Where can I use the prepaid award card?
The prepaid award card can be used at most merchants that accept the payment network indicated on the card, both online and in-person, subject to certain restrictions.
What if I can’t find my reward email?
If you haven’t received your reward email, please check your spam or promotions folder. If it’s still missing, contact us at [email protected] with your purchase details, and we’ll assist you promptly.
How can I check the balance on my prepaid award card?
You’ll receive an email with a secure link to your card details. For balance inquiries, email [email protected] with the last four digits of your card.
What if my prepaid award card is declined?
Ensure that your purchase amount doesn’t exceed your card balance and that all entered information is correct. If issues persist, contact [email protected] with the transaction details for assistance.
Have more questions?
We’re here to help! Reach out to us at [email protected] for any additional inquiries.
If you’re a Huega House Member, your CashBack works a little differently — and in your favor.
Instead of going through the standard CashBack process, your rewards are automatically deposited into your Inveterate Member Wallet, which you can access by logging into your Huega House account and visiting the Member Portal.
Here’s how it works:
• After your purchase, your reward is credited directly to your Inveterate wallet (no email redemption required).
• You can view and use your balance anytime through your Huega House Member Portal.
• Your rewards stack — so the more you shop, the more you earn.
Not a member yet?
Join Huega House Membership to get instant benefits like wallet-based rewards, early access to drops, and exclusive perks.
Great question — they’re both rewards, but they work a little differently depending on how you shop with us:
1. Standard CashBack (Fondue)
You’ll see this offered through:
• Website popups
• Email promotions
• Text campaigns
• Special offers for non-members
When you shop through one of these, you’ll receive an email after your purchase with instructions to redeem your CashBack. You can choose between a bonus Huega House gift card or a prepaid award card. This is handled through our partner, Fondue.
2. Huega House Member CashBack (Inveterate)
If you’re a Huega House Member, your rewards go straight into your Inveterate Wallet — no redemption emails, no extra steps.
• Your CashBack is automatically credited to your wallet after purchase
• You can track and redeem rewards anytime via your Member Portal on your HH account
• Member rewards are ongoing and stack as you shop
Not sure which one applies to you?
If you’re a member, check your wallet through your Member Portal. If you’re not, and you found a CashBack offer through a promo or popup, that reward will be sent via email post-purchase.
Let us know if you have any questions — we’re here to help!