huega-house

Each of our caps is designed with a base size of 58cm, with a slight tolerance of ± 0.3 - 0.5cm. Thanks to the adjustable back closure, you can easily customize the fit. Each notch on the back adds about 1.0cm in size. At the largest setting, the cap

Each of our caps is designed with a base size of 58cm, with a slight tolerance of &#xB1; 0.3 - 0.5cm. Thanks to the adjustable back closure, you can easily customize the fit. Each notch on the back adds about 1.0cm in size. At the largest setting, the cap can extend up to approximately 60cm. This makes it easy to find your perfect fit!&#xA0;<h3 dir="ltr" id="high-profile-hat">High Profile Hat</h3>This is our most popular fit&#x2014;the one that put us on the map. It&#x2019;s the trending silhouette that&apos;s gone viral within the hat and fashion industry. A true trucker hat, it sits a bit higher on the head with a structured front, giving you that clean, bold look. Ideal for those with medium to large heads or people with a lot of hair, this hat makes a statement while keeping that iconic structured look.<h3 dir="ltr" id="mid-profile-hat">Mid Profile Hat</h3>The Mid Profile Hat offers a slightly different look, sitting lower on the head than the high profile style. The front panel is softer and less structured, giving the hat a worn-in, vintage feel. This fit is versatile and works well for all head sizes, offering a relaxed, stylish appearance for any occasion.<h3 dir="ltr" id="active-nylon-hat">Active (Nylon) Hat</h3>The Active Hat shares the same overall fit as the mid profile, sitting slightly lower on the head with a comfortable, less-structured front panel. Made from sweat and water-resistant nylon, it&#x2019;s perfect for active lifestyles or casual athleisure. Easy to clean and versatile, this hat is great for everyday wear or whenever you&#x2019;re working up a sweat. It&#x2019;s the perfect combination of performance and style.<h3 dir="ltr" id="foam-hat">Foam Hat</h3>The Foam Hat has a similar fit to our high profile style, sitting higher on the head with a structured front panel. However, this version features a foam front and mesh back for added breathability. The inside is lined with a towel-like material, making it extra comfortable and perfect for outdoor activities. It&#x2019;s great for medium to large heads or anyone looking for a breathable, stylish option that can handle sweat. &#xA0;

How do your hats fit?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 24 for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that limited edition are not eligible. For re

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that limited edition are not eligible.For returns or exchanges, please visit our <a href="https://huegahouse.com/apps/redo/account">returns portal</a>.

Do you offer refunds or exchanges?

Our return policy allows returns or exchanges for damaged or unopened products purchased in the last 30. Please note that limited edition items are not eligible for return. You can expect your refund to be processed within 3 – 5 business days or fewe

Our return policy allows returns or exchanges for damaged or unopened products purchased in the last 30.Please note that limited edition&#xA0;items are not eligible for return.You can expect your refund to be processed within 3 &#x2013; 5 business days or fewer, after our returns department receives the returned item.If you&apos;d like to start a return, please visit our <a href="https://huegahouse.com/apps/redo/account">Return Portal</a>.&#xA0;<style type="text/css" id="isPasted">
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What’s your return policy?

When you purchase Redo at checkout, your return shipping label is included, allowing you to return eligible item(s) in your order for an exchange, refund, or store credit for FREE. Redo also offers the option to have a carrier pick up your return at

How does free returns & package protection work?

Returns must be initiated within 30 of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at support@huegahouse.com to initiate the return process with your order number and details about

Returns must be initiated within 30 of receiving your order. Items must be unused and in the original packaging.<h3 id="return-by-mail">Return by mail</h3>Reach out to our customer support team at support@huegahouse.com to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a FedEx location.You can also visit our returns portal <a href="https://huegahouse.com/apps/redo/account">here</a>. <style type="text/css" id="isPasted">
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</style><h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.<h3 id="non-returnable-items">Non-Returnable items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I make a return?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3 – 5 business days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow 3 &#x2013; 5&#xA0;business days for the refund to reflect in your account.

When will I get my refund?

Our return policy allows returns for damaged or unopened products purchased in the last 30 days. If you'd like to proceed with a return, please visit our Return Portal. Once your request is approved, you will receive a prepaid return label via email.

Our return policy allows returns for damaged or unopened products purchased in the last 30 days.If you&apos;d like to proceed with a return, please visit our <a href="https://huegahouse.com/apps/redo/account">Return Portal</a>.&#xA0;<style type="text/css" id="isPasted">
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</style>Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.Please note that limited edition&#xA0;items are not eligible for return.You can expect your refund to be processed within 3 &#x2013; 5 business days or fewer after our returns department receives the return.

How do I start a return?

Shipping Options. We partner with a variety of trusted carriers to ensure reliable, timely delivery for every order. Standard Shipping (3–7 Business Days – Domestic). •    Delivery Time: Most domestic orders arrive within 3–7 business days after proc

Shipping OptionsWe partner with a variety of trusted carriers to ensure reliable, timely delivery for every order.Standard Shipping (3&#x2013;7 Business Days &#x2013; Domestic)&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Delivery Time: Most domestic orders arrive within 3&#x2013;7 business days after processing.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Order Processing: We aim to ship most orders the same day if placed before 3 PM EST. Otherwise, your order will ship within one business day.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Tracking: You&#x2019;ll receive a tracking number via email once your order ships.Shipping Costs&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Free Shipping: Orders over $100 (before tax) ship free within the U.S.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Standard Shipping: Orders under $100 will have shipping costs calculated at checkout based on destination and weight.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Business Days: Shipping estimates refer to business days (Monday&#x2013;Friday).&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Processing Delays: Orders placed on weekends or U.S. holidays will be processed the following business day.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Questions? Reach out anytime at support@huegahouse.com.

What is your shipping policy?

We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories).Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Do you offer free shipping?

Yes, we currently ship internationally to Canada, the UK, the EU, and Mexico! Here are the estimated delivery times in business days:. •    Canada: 6-10 business days. •    EU: 6-12 business days. •    Mexico: 6-12 business days. Please note that add

Do you ship internationally, and what are the estimated delivery times?

For international orders, some countries allow us to collect duties and taxes at checkout, providing transparency on all costs. However, in certain countries where we can’t collect these fees in advance, you may receive a bill from your local customs

Why am I being charged additional duties and taxes on my international order?

Delivery times depend on your location and the shipping option you choose:

Delivery times depend on your location and the shipping option you choose:<h3 id="domestic-united-states">Domestic (United States):</h3><ul><li style="font-size: 16px;">Ground Economy: Typically, 3 to 5 business days.</li><li style="font-size: 16px;">2-Day Air: Delivered within 2 business days after processing.</li></ul><h3 id="international-canada-only">International (Canada Only):</h3><ul><li style="font-size: 16px;">Standard Shipping: Delivery usually takes 5 to 20 business days. Please note that delivery times may vary based on your location within Canada and any local customs processing times.</li></ul>

How long does delivery take?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

At Huega House, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@huegahouse.com with your order number and any relevant det

<h3 id="lost-packages">Lost packages</h3>At Huega House, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@huegahouse.com with your order number and any relevant details.<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@huegahouse.com within 72 of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone's head shape and size can vary. We've received feedback from our customers indicating that our hats tend to accommodate

Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone&apos;s head shape and size can vary. We&apos;ve received feedback from our customers indicating that our hats tend to accommodate larger head sizes quite comfortably.

To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with war

To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with warm water. This method should help keep your hat looking great without compromising its shape or wearing it out.

How should I clean my hat?

What is CashBack?. CashBack is our way of thanking you for shopping with us. After a qualifying purchase, you’ll receive a reward that you can redeem as either a bonus gift card to our store or a prepaid award card usable at various merchants. How do

What is CashBack?CashBack is our way of thanking you for shopping with us. After a qualifying purchase, you&#x2019;ll receive a reward that you can redeem as either a bonus gift card to our store or a prepaid award card usable at various merchants.How do I redeem my CashBack?After your purchase, you&#x2019;ll receive an email with instructions. Simply complete the redemption form and choose your preferred reward option.Why is there a waiting period before I receive my CashBack?To ensure the integrity of the program and account for our return policy, there&#x2019;s a holding period before your CashBack becomes available. This helps prevent misuse and ensures all returns are processed appropriately.When will I receive my reward?Once you&#x2019;ve selected your reward, you&#x2019;ll receive details via email. Depending on our return policy, there may be a waiting period of up to 60 days before you can use your reward.How do I use my bonus gift card?Use it just like any other gift card on our website. Enter the gift card number at checkout, and ensure you&#x2019;re using the same email address associated with your purchase.Where can I use the prepaid award card?The prepaid award card can be used at most merchants that accept the payment network indicated on the card, both online and in-person, subject to certain restrictions.What if I can&#x2019;t find my reward email?If you haven&#x2019;t received your reward email, please check your spam or promotions folder. If it&#x2019;s still missing, contact us at <a href="mailto:support@getfondue.com">support@getfondue.com</a> with your purchase details, and we&#x2019;ll assist you promptly.How can I check the balance on my prepaid award card?You&#x2019;ll receive an email with a secure link to your card details. For balance inquiries, email <a href="mailto:support@getfondue.com">support@getfondue.com</a> with the last four digits of your card.What if my prepaid award card is declined?Ensure that your purchase amount doesn&#x2019;t exceed your card balance and that all entered information is correct. If issues persist, contact <a href="mailto:card@getfondue.com">card@getfondue.com</a> with the transaction details for assistance.Have more questions?We&#x2019;re here to help! Reach out to us at <a href="mailto:support@getfondue.com">support@getfondue.com</a> for any additional inquiries.

How does the CashBack offer work?

If you’re a Huega House Member, your CashBack works a little differently — and in your favor. Instead of going through the standard CashBack process, your rewards are automatically deposited into your Inveterate Member Wallet, which you can access by

If you&#x2019;re a Huega House Member, your CashBack works a little differently &#x2014; and in your favor.Instead of going through the standard CashBack process, your rewards are automatically deposited into your Inveterate Member Wallet, which you can access by logging into your Huega House account and visiting the Member Portal.Here&#x2019;s how it works:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;After your purchase, your reward is credited directly to your Inveterate wallet (no email redemption required).&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;You can view and use your balance anytime through your Huega House Member Portal.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Your rewards stack &#x2014; so the more you shop, the more you earn.Not a member yet?<a href="https://huegahouse.com/community/membership">Join Huega House Membership</a> to get instant benefits like wallet-based rewards, early access to drops, and exclusive perks.

How does CashBack work for Huega House Members?

Great question — they’re both rewards, but they work a little differently depending on how you shop with us:. 1. Standard CashBack (Fondue). You’ll see this offered through:. •    Website popups. •    Email promotions. •    Text campaigns. •    Speci

Great question &#x2014; they&#x2019;re both rewards, but they work a little differently depending on how you shop with us:1. Standard CashBack (Fondue)You&#x2019;ll see this offered through:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Website popups&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Email promotions&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Text campaigns&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Special offers for non-membersWhen you shop through one of these, you&#x2019;ll receive an email after your purchase with instructions to redeem your CashBack. You can choose between a bonus Huega House gift card or a prepaid award card. This is handled through our partner, Fondue. <hr> 2. Huega House Member CashBack (Inveterate)If you&#x2019;re a Huega House Member, your rewards go straight into your Inveterate Wallet &#x2014; no redemption emails, no extra steps.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Your CashBack is automatically credited to your wallet after purchase&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;You can track and redeem rewards anytime via your Member Portal on your HH account&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Member rewards are ongoing and stack as you shop <hr> Not sure which one applies to you?If you&#x2019;re a member, check your wallet through your Member Portal. If you&#x2019;re not, and you found a CashBack offer through a promo or popup, that reward will be sent via email post-purchase.Let us know if you have any questions &#x2014; we&#x2019;re here to help!