FAQs

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24 for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

You can request a cancellation directly from your confirmation email or by contacting our team at [email protected]. Please include your order number and the reason for cancellation in your message.

Important:

Orders can only be canceled if they have not yet shipped. Once your order has been processed and tracking is available, it is no longer eligible for cancellation. At that point, it is already with the carrier and out of our hands.

If your order has already shipped, you can still return it after delivery. Please refer to our return policy for details on how to start a return.

Orders can be canceled within 1 hour.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Yes, we offer refunds and exchanges within 21 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that limited edition are not eligible.

For returns or exchanges, please visit our returns portal. 

What is our return policy?

We accept returns and exchanges within 21 days of delivery as long as the products are still as good as new with original tags intact.

If more than 21 days have passed and you selected Free Returns + Package Protection at checkout, we can only offer store credit as the refund method.

How to Start a Return

Visit our Return Portal to initiate your return or exchange quickly and easily.

Refund Process

Once your return is received by our warehouse, it will be inspected to confirm it meets our return criteria.

In the return portal, you’ll have three options to choose from:

• Exchange the item

• Receive in-store credit (issued as a gift card)

• Refund back to your original payment method

If you select exchange or in-store credit, your request will be processed as soon as your return is in transit. In most cases, your exchange or credit will be available within a few hours of drop-off.

If you choose a refund to your original payment method, this will not be processed until after your return is received and inspected by our warehouse team. Once approved, your refund will be issued within 7–10 business days, depending on your bank.

*Note: If you did not select Free Returns + Package Protection at checkout and request a refund to your original payment method, a restocking fee will apply to each item returned.

Non-Returnable Items

Some products may not be eligible for return, including:

• Items marked final sale (typically items discounted 30% or more)

• Limited edition products

• Items with hygiene concerns (such as worn or washed apparel)

Non-returnable items will be clearly noted on the product page at the time of purchase.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 7 – 10 business days for the refund to reflect in your account.

Shipping Options

We partner with a variety of trusted carriers to ensure reliable, timely delivery for every order.

We currently ship only to the United States and Canada.

Fulfillment Schedule

• We fulfill orders Monday through Friday only.

• We do not ship on weekends or U.S. holidays.

• If a high-priority order is placed before 3 PM EST, it will ship the same day.

• All other orders will ship within two business days.

• If you haven’t received a tracking update within two business days, please contact us.

Shipping Speeds

We offer several domestic delivery options:

• Expedited: 2 business days

• Express: 2–4 business days

• Standard Shipping: 5–9 business days

• Canada Shipping: 7-21 business days

• Free Standard Shipping (5–9 business days): Available on orders over $130 (before tax)

Tracking

You’ll receive a tracking number via email once your order ships.

Shipping Costs

• Free Shipping: U.S. orders over $130 ship free (Standard method).

• Calculated Rates: Orders under 130 will have shipping costs calculated at checkout based on destination and weight.

• Note: We do not currently offer overnight shipping.

Questions? Reach out anytime at [email protected]

We offer fast and free shipping for orders over $165 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Lost packages

At Huega House, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 72 of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to one business days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

One day after placing your order, you can click the tracking number link in the email or track your order on our website.

Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone's head shape and size can vary. We've received feedback from our customers indicating that our hats tend to accommodate larger head sizes quite comfortably.

To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with warm water. This method should help keep your hat looking great without compromising its shape or wearing it out.

If you’re a Huega House Member, your CashBack works a little differently — and in your favor.

Instead of going through the standard CashBack process, your rewards are automatically deposited into your Inveterate Member Wallet, which you can access by logging into your Huega House account and visiting the Member Portal.

Here’s how it works:

    •    After your purchase, your reward is credited directly to your Inveterate wallet (no email redemption required).

    •    You can view and use your balance anytime through your Huega House Member Portal.

    •    Your rewards stack — so the more you shop, the more you earn.

Not a member yet?

Join Huega House Membership to get instant benefits like wallet-based rewards, early access to drops, and exclusive perks.

Great question — they’re both rewards, but they work a little differently depending on how you shop with us:

1. Standard CashBack (Fondue)

You’ll see this offered through:

    •    Website popups

    •    Email promotions

    •    Text campaigns

    •    Special offers for non-members

When you shop through one of these, you’ll receive an email after your purchase with instructions to redeem your CashBack. You can choose between a bonus Huega House gift card or a prepaid award card. This is handled through our partner, Fondue.

2. Huega House Member CashBack (Inveterate)

If you’re a Huega House Member, your rewards go straight into your Inveterate Wallet — no redemption emails, no extra steps.

    •    Your CashBack is automatically credited to your wallet after purchase

    •    You can track and redeem rewards anytime via your Member Portal on your HH account

    •    Member rewards are ongoing and stack as you shop

Not sure which one applies to you?

If you’re a member, check your wallet through your Member Portal. If you’re not, and you found a CashBack offer through a promo or popup, that reward will be sent via email post-purchase.

Let us know if you have any questions — we’re here to help!

Huega House hats are custom-cut, thoughtfully designed, and made with premium materials for superior comfort and durability. Each hat is built to last, blending timeless style with everyday functionality.

Yes. Our high profile and foam trucker hats are especially great for medium to large head sizes or those with a lot of hair. The adjustable back ensures a flexible and comfortable fit.

We offer high profile, mid profile, foam trucker, dad hats, and performance nylon styles — all custom-developed silhouettes made for everyday wear and modern styling.

Huega House is based in San Diego, California. We are a U.S.-founded brand with a strong focus on premium lifestyle goods inspired by sport, nostalgia, and timeless design.

Huega House is worn by professional athletes, creatives, and everyday people who appreciate quality, style, and storytelling. Our hats have been featured on major platforms like Forbes, Barstool, Netflix, HBO Hard Knocks, and the Joe Rogan Experience.

High profile hats sit higher on the head with a structured front panel and bold shape. Mid profile hats sit lower with a softer feel, offering a more vintage and relaxed look.

International Shipping

Where do you ship internationally?
Right now we ship to the United States and Canada. We're working on adding more countries, so stay tuned.

How long does shipping to Canada take?
Canadian orders typically arrive within 7 to 21 days after they ship. Once your order is on its way, you'll get a tracking link so you can follow it to your door.

Will I pay duties or taxes on my Canadian order?
No. All Canadian orders ship DDP (Delivered Duties Paid), which means duties, taxes, and customs fees are included in the price you pay at checkout. There's nothing extra to pay when your package arrives, and no surprise bills from the carrier.

What about returns on international orders?
International orders can be returned. We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. We do not offer free returns.

Questions?
Reach out to us at [email protected] and we'll help you out.

Returns Policy

Domestic Returns Policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. We do not offer free returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Please add your order number to the package.

To start a return, contact us at [email protected]. Returns should be sent to:

ATTENTION: Huega House
188 Commerce Blvd.
Johnstown, OH 43031

International Returns Policy

International orders will have the opportunity to be returned, however, any shipping or duties/taxes from this return shipment will be the responsibility of the customer. Please ensure to follow all related returns instructions.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind it can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at [email protected].

What is Huega Rewards?

Huega Rewards is our free loyalty program. Join and you'll earn points every time you shop, plus on your birthday and a few other ways, then turn those points into rewards on future orders.

Is it free to join?

Yes. Creating an account is free, and you'll get 40 points just for signing up.

How do I earn points?

• Shopping: you earn 1 point for every $1 you spend, calculated at the time of purchase.

• Signing up: 40 points, automatically, when you join.

• Your birthday: we add points to your account on your birthday.

• Other activities: shopping, writing reviews, following us on social, and more all earn points too.

Do I earn points on sale or discounted items?

Yes. Points are earned on sale and discounted items as well as full-price purchases.

How many points do I need before I can redeem a reward?

You need at least 200 points in your account before you can start redeeming rewards.

Can I use my points together with a discount code or promotion?

In most cases, yes. Points can be combined with other promotions. Any exceptions will be called out at checkout.

Do my points expire?

Each point's transaction expires exactly 12 months after you earned it. Once you've redeemed points for a reward, though, that reward is yours to keep and it doesn't expire.

What happens to my points if I return an order?

If you return an order, the points you earned on that order are deducted from your account once the return is processed.

I placed an order before I created an account. Can I get points for it added retroactively?

No. Points can only be earned on purchases made while you're signed in as a member. We're not able to apply points to orders placed before you joined.

How do I check my points balance?

Log into your account. Your current balance is shown at the top of the rewards page.

I think my balance is wrong. Who do I contact?

Email us at [email protected] and we'll help sort it out.

Do you have a referral program?

Yes: Give 15%, Get 15% Off. Share your personal referral link with a friend. When they use it on their first order, they get 15% off, and you get 15% off your next order too.

Where do I find my referral link?

Sign into your account and visit your most recent order status page. Your personal referral link is there.

Does my friend need to be a new customer to use my referral link?

Yes, the referral discount is for friends who are new to Huega House.

Can I use my referral link on my own account?

No. The referral discount is meant for a new customer's first order, not repeat use on your own account.

Do you ship to Canada?
Yes. Canada is currently the only country we ship to outside the US. We're working on adding more, so stay tuned.

Can I buy Huega House in Canada?
Yes, and you've got a few options.

Shop at Simons. A selection of Huega House styles is available at all 19 Simons locations across Canada, and online at simons.ca. It's the easiest way to shop in Canadian dollars with fast domestic shipping, or try on a fit in person and take it home the same day.

Shop Huega House at Simons
Find a Simons store near you

Shop our full collection here. If you're after a style or color Simons doesn't carry, our full lineup is available on our site.

How long does shipping to Canada take?
Canadian orders typically arrive within 7 to 21 days after they ship. Once your order is on its way, you'll get a tracking link so you can follow it to your door.

Will I pay duties or taxes on my order?
No. All Canadian orders ship DDP (Delivered Duties Paid), which means duties, taxes, and customs fees are included in the price you pay at checkout. There's nothing extra to pay when your package arrives, and no surprise bills from the carrier.

Can I return a Canadian order?
Yes. Canadian orders can be returned, but return shipping and any duties or taxes on the return are the customer's responsibility. See our Returns Policy for the full details.

Questions?
Reach out to us at [email protected] and we'll help you out.

We accept returns and exchanges within 21 days of delivery as long as the products are still as good as new with original tags intact.

If more than 21 days have passed and you selected Free Returns + Package Protection at checkout, we can only offer store credit as the refund method.

How to Start a Return

Visit our Return Portal to initiate your return or exchange quickly and easily.

Refund Process

Once your return is received by our warehouse, it will be inspected to confirm it meets our return criteria.

In the return portal, you’ll have three options to choose from:

• Exchange the items

• Receive in-store credit (issued as a gift card)

• Refund back to your original payment method

If you select exchange or in-store credit, your request will be processed as soon as your return is in transit. In most cases, your exchange or credit will be available within a few hours of drop-off.

If you choose a refund to your original payment method, this will not be processed until after your return is received and inspected by our warehouse team. Once approved, your refund will be issued within 7–10 business days, depending on your bank.

*Note: If you did not select Free Returns + Package Protection at checkout and request a refund to your original payment method, a restocking fee will apply to each item returned.

Non-Returnable Items

Some products may not be eligible for return, including:

• Items marked final sale (typically items discounted 30% or more)

• Limited edition products

• Items with hygiene concerns (such as worn or washed apparel)

Non-returnable items will be clearly noted on the product page at the time of purchase.