FAQs

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24 for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

You can request a cancellation directly from your confirmation email or by contacting our team at [email protected]. Please include your order number and the reason for cancellation in your message.

Important:

Orders can only be canceled if they have not yet shipped. Once your order has been processed and tracking is available, it is no longer eligible for cancellation. At that point, it is already with the carrier and out of our hands.

If your order has already shipped, you can still return it after delivery. Please refer to our return policy for details on how to start a return.

Yes, we offer refunds and exchanges within 21 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that limited edition are not eligible.

For returns or exchanges, please visit our returns portal. 

What is our return policy?

We accept returns and exchanges within 21 days of purchase as long as the products are still as good as new with original tags intact.

If more than 21 days have passed and you selected Free Returns + Package Protection at checkout, we can only offer store credit as the refund method.

How to Start a Return

Visit our Return Portal to initiate your return or exchange quickly and easily.

Refund Process

Once your return is received by our warehouse, it will be inspected to confirm it meets our return criteria.

In the return portal, you’ll have three options to choose from:

• Exchange the item

• Receive in-store credit (issued as a gift card)

• Refund back to your original payment method

If you select exchange or in-store credit, your request will be processed as soon as your return is in transit. In most cases, your exchange or credit will be available within a few hours of drop-off.

If you choose a refund to your original payment method, this will not be processed until after your return is received and inspected by our warehouse team. Once approved, your refund will be issued within 7–10 business days, depending on your bank.

*Note: If you did not select Free Returns + Package Protection at checkout and request a refund to your original payment method, a restocking fee will apply to each item returned.

Non-Returnable Items

Some products may not be eligible for return, including:

• Items marked final sale (typically items discounted 30% or more)

• Limited edition products

• Items with hygiene concerns (such as worn or washed apparel)

Non-returnable items will be clearly noted on the product page at the time of purchase.

We offer a post-purchase CashBack reward powered by Fondue. Instead of applying a discount at checkout, we send you a reward after your order is placed and fulfilled. You can redeem this reward as either a prepaid card or a Huega House gift card.

How much CashBack do I get?

You receive 25 percent CashBack on your order subtotal. If you choose to redeem your reward as a Huega House gift card, you receive a 15 percent bonus, bringing your total reward to 28.75 percent.

Is the CashBack applied to my first order?

No. CashBack is a post-purchase reward. You pay full price when placing your order and receive your reward after your return window closes.

How do I redeem my CashBack?

After your order is fulfilled, you will receive an email or text message from Fondue with instructions to claim your reward. You can choose between:

• A prepaid Visa or award card for 25 percent of your order

• A Huega House gift card for 28.75 percent of your order

When is my reward available?

Your reward becomes available once your return window has closed. This is typically 30 days after your order ships. You will receive a notification when it is ready to claim.

Can I use my reward on my next order?

Yes. If you select the Huega House gift card option, your reward can be applied toward any future purchase once it has been issued.

What if I was expecting a discount at checkout?

We do not apply discounts at checkout. Instead, we offer a 25 percent CashBack reward after your order is placed. Once your return window closes, you will receive an email to redeem your reward. You also have the option to boost your reward to 28.75 percent by selecting a Huega House gift card.

Where does the reward come from?

Fondue manages and delivers the reward through their platform. The reward is funded by Huega House and fulfilled by Fondue using the option you select.

Is the CashBack promotion always active?

Yes. Unless otherwise noted, all orders placed through our website qualify for the CashBack offer if the cart subtotal is greater than zero.

I have not received my reward. What should I do?

If it has been more than 30 days since your order shipped and you have not received your reward email, please check your spam or promotions folder. If it is not there, feel free to reach out to our support team at [email protected] and we will be happy to assist.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 7 – 10 business days for the refund to reflect in your account.

Shipping Options

We partner with a variety of trusted carriers to ensure reliable, timely delivery for every order.

We currently ship only within the United States.

Fulfillment Schedule

• We fulfill orders Monday through Friday only.

• We do not ship on weekends or U.S. holidays.

• If a high-priority order is placed before 3 PM EST, it will ship the same day.

• All other orders will ship within two business days.

• If you haven’t received a tracking update within two business days, please contact us.

Shipping Speeds

We offer several domestic delivery options:

• Expedited: 2 business days

• Express: 2–4 business days

• Standard Shipping: 5–9 business days

• Free Standard Shipping (5–9 business days): Available on orders over $75 (before tax)

Tracking

You’ll receive a tracking number via email once your order ships.

Shipping Costs

• Free Shipping: U.S. orders over $75 ship free (Standard method).

• Calculated Rates: Orders under $75 will have shipping costs calculated at checkout based on destination and weight.

• Note: We do not currently offer overnight shipping.

Questions? Reach out anytime at [email protected]

We offer fast and free shipping for orders over $75 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Lost packages

At Huega House, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 72 of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to one business days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

One day after placing your order, you can click the tracking number link in the email or track your order on our website.

Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone's head shape and size can vary. We've received feedback from our customers indicating that our hats tend to accommodate larger head sizes quite comfortably.

To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with warm water. This method should help keep your hat looking great without compromising its shape or wearing it out.

What is CashBack?

CashBack is our way of thanking you for shopping with us. After a qualifying purchase, you’ll receive a reward that you can redeem as either a bonus gift card to our store or a prepaid award card usable at various merchants.

How do I redeem my CashBack?

After your purchase, you’ll receive an email with instructions. Simply complete the redemption form and choose your preferred reward option.

Why is there a waiting period before I receive my CashBack?

To ensure the integrity of the program and account for our return policy, there’s a holding period before your CashBack becomes available. This helps prevent misuse and ensures all returns are processed appropriately.

When will I receive my reward?

Once you’ve selected your reward, you’ll receive details via email. Depending on our return policy, there may be a waiting period of up to 60 days before you can use your reward.

How do I use my bonus gift card?

Use it just like any other gift card on our website. Enter the gift card number at checkout, and ensure you’re using the same email address associated with your purchase.

Where can I use the prepaid award card?

The prepaid award card can be used at most merchants that accept the payment network indicated on the card, both online and in-person, subject to certain restrictions.

What if I can’t find my reward email?

If you haven’t received your reward email, please check your spam or promotions folder. If it’s still missing, contact us at [email protected] with your purchase details, and we’ll assist you promptly.

How can I check the balance on my prepaid award card?

You’ll receive an email with a secure link to your card details. For balance inquiries, email [email protected] with the last four digits of your card.

What if my prepaid award card is declined?

Ensure that your purchase amount doesn’t exceed your card balance and that all entered information is correct. If issues persist, contact [email protected] with the transaction details for assistance.

Have more questions?

We’re here to help! Reach out to us at [email protected] for any additional inquiries.

If you’re a Huega House Member, your CashBack works a little differently — and in your favor.

Instead of going through the standard CashBack process, your rewards are automatically deposited into your Inveterate Member Wallet, which you can access by logging into your Huega House account and visiting the Member Portal.

Here’s how it works:

    •    After your purchase, your reward is credited directly to your Inveterate wallet (no email redemption required).

    •    You can view and use your balance anytime through your Huega House Member Portal.

    •    Your rewards stack — so the more you shop, the more you earn.

Not a member yet?

Join Huega House Membership to get instant benefits like wallet-based rewards, early access to drops, and exclusive perks.

Great question — they’re both rewards, but they work a little differently depending on how you shop with us:

1. Standard CashBack (Fondue)

You’ll see this offered through:

    •    Website popups

    •    Email promotions

    •    Text campaigns

    •    Special offers for non-members

When you shop through one of these, you’ll receive an email after your purchase with instructions to redeem your CashBack. You can choose between a bonus Huega House gift card or a prepaid award card. This is handled through our partner, Fondue.

2. Huega House Member CashBack (Inveterate)

If you’re a Huega House Member, your rewards go straight into your Inveterate Wallet — no redemption emails, no extra steps.

    •    Your CashBack is automatically credited to your wallet after purchase

    •    You can track and redeem rewards anytime via your Member Portal on your HH account

    •    Member rewards are ongoing and stack as you shop

Not sure which one applies to you?

If you’re a member, check your wallet through your Member Portal. If you’re not, and you found a CashBack offer through a promo or popup, that reward will be sent via email post-purchase.

Let us know if you have any questions — we’re here to help!

Huega House hats are custom-cut, thoughtfully designed, and made with premium materials for superior comfort and durability. Each hat is built to last, blending timeless style with everyday functionality.

Yes. Our high profile and foam trucker hats are especially great for medium to large head sizes or those with a lot of hair. The adjustable back ensures a flexible and comfortable fit.

We offer high profile, mid profile, foam trucker, dad hats, and performance nylon styles — all custom-developed silhouettes made for everyday wear and modern styling.

Huega House is based in San Diego, California. We are a U.S.-founded brand with a strong focus on premium lifestyle goods inspired by sport, nostalgia, and timeless design.

Huega House is worn by professional athletes, creatives, and everyday people who appreciate quality, style, and storytelling. Our hats have been featured on major platforms like Forbes, Barstool, Netflix, HBO Hard Knocks, and the Joe Rogan Experience.

High profile hats sit higher on the head with a structured front panel and bold shape. Mid profile hats sit lower with a softer feel, offering a more vintage and relaxed look.

Right now, we only offer domestic shipping within the United States.

International shipping is currently paused due to the recent tariff situation. We’ve found that it’s difficult for us to take on that added cost—and we don’t want to pass it onto our customers either.

We do plan on turning international shipping back on in the future, but unfortunately, we’re not sure when that will be. We appreciate your understanding and hope to serve you internationally again soon