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How do your hats fit?

Each of our caps is designed with a base size of 58cm, with a slight tolerance of ± 0.3 - 0.5cm. Thanks to the adjustable back closure, you can easily customize the fit. Each notch on the back adds about 1.0cm in size. At the largest setting, the cap

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How do I cancel my order?

You can request a cancellation directly from your confirmation email or by contacting our team at [email protected]. Please include your order number and the reason for cancellation in your message. Important:. Orders can only be canceled if the

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that limited edition are not eligible. For re

What’s your return policy?

Our return policy allows returns or exchanges for damaged or unopened products purchased in the last 30. Please note that limited edition items are not eligible for return. You can expect your refund to be processed within 3 – 5 business days or fewe

How does free returns & package protection work?

When you purchase Redo at checkout, your return shipping label is included, allowing you to return eligible item(s) in your order for an exchange, refund, or store credit for FREE. Redo also offers the option to have a carrier pick up your return at

How do I make a return?

Returns must be initiated within 30 of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3 – 5 business days for the refund to reflect in your account.

How do I start a return?

Our return policy allows returns for damaged or unopened products purchased in the last 30 days. If you'd like to proceed with a return, please visit our Return Portal. Once your request is approved, you will receive a prepaid return label via email.

What is your shipping policy?

We partner with a variety of trusted carriers to ensure reliable, timely delivery for every order. We currently ship only within the United States. Fulfillment Schedule. We fulfill orders Monday through Friday only. We do not ship on weekends or U.S.

Do you offer free shipping?

We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What if my package gets lost or arrives damaged?

At Huega House, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant det

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

How do your hats fit?

Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone's head shape and size can vary. We've received feedback from our customers indicating that our hats tend to accommodate

How should I clean my hat?

To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with war

How does the CashBack offer work?

What is CashBack?. CashBack is our way of thanking you for shopping with us. After a qualifying purchase, you’ll receive a reward that you can redeem as either a bonus gift card to our store or a prepaid award card usable at various merchants. How do

How does CashBack work for Huega House Members?

If you’re a Huega House Member, your CashBack works a little differently — and in your favor. Instead of going through the standard CashBack process, your rewards are automatically deposited into your Inveterate Member Wallet, which you can access by

What’s the difference between Huega House Member CashBack and regular CashBack?

Great question — they’re both rewards, but they work a little differently depending on how you shop with us:. 1. Standard CashBack (Fondue). You’ll see this offered through:. •    Website popups. •    Email promotions. •    Text campaigns. •    Speci

Do you ship internationally?

Right now, we only offer domestic shipping within the United States. International shipping is currently paused due to the recent tariff situation. We’ve found that it’s difficult for us to take on that added cost—and we don’t want to pass it onto ou

What makes Huega House hats premium?

Huega House hats are custom-cut, thoughtfully designed, and made with premium materials for superior comfort and durability. Each hat is built to last, blending timeless style with everyday functionality.

Are Huega House hats good for big heads?

Yes. Our high profile and foam trucker hats are especially great for medium to large head sizes or those with a lot of hair. The adjustable back ensures a flexible and comfortable fit.

What styles of hats does Huega House offer?

We offer high profile, mid profile, foam trucker, dad hats, and performance nylon styles — all custom-developed silhouettes made for everyday wear and modern styling.

Where is Huega House based?

Huega House is based in San Diego, California. We are a U.S.-founded brand with a strong focus on premium lifestyle goods inspired by sport, nostalgia, and timeless design.

Who wears Huega House?

Huega House is worn by professional athletes, creatives, and everyday people who appreciate quality, style, and storytelling. Our hats have been featured on major platforms like Forbes, Barstool, Netflix, HBO Hard Knocks, and the Joe Rogan Experience

What is the difference between high profile and mid profile hats?

High profile hats sit higher on the head with a structured front panel and bold shape. Mid profile hats sit lower with a softer feel, offering a more vintage and relaxed look.